Return Policy for Retail Website Orders
Website orders are fulfilled by authorized Motion Pro dealers throughout the United States. New, unused items in their original packaging may be returned within 30 days of delivery for a full refund. If the return is a result of an error on the dealer’s part please contact Motion Pro directly for further assistance. All returns require an RMA (see below) and must be returned to the fulfilling dealership noted on your packing slip.
To get started with a Return, you will need an RMA number before you can return your package. You can obtain an RMA # by logging into your account with your email address and password you created during checkout. Once in your account, click on the order and follow the instructions to create a return.
All items accepted for return will be credited to the original credit card used for purchasing the order. Returns are credited to the purchasing credit card within 5 to 10 days after the fulfilling dealership closes the Return. The refund will be for the full value of the items returned, unless otherwise noted. Shipping fees will not be refunded to your credit card. Please note that you can only create a Return for an order once it has been marked as Shipped.
Return policy does not apply to orders that are placed through the XTRM sponsorship network. For assistance with XTRM orders please contact Motion Pro at 650-594-9600.