Shipping Policy

 

Retail orders of $59.99 and over in product qualify for our Free Shipping promotion (excluding HI, AK, GU and PR)

Orders being shipped to HI, AK, GU or PR will be shipped via USPS only. If shipping via UPS or another carrier is required additional fees will apply.

Please note: Motionpro.com website orders can be shipped only to US addresses. For all international orders please call us at 650-594-9600 or email us

 

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Is there a problem with our website? Is there a broken link, missing image, or a page that is not working correctly? Please let our web people know, so we can get it fixed right away!

Motion Pro distributes products internationally through many distributors. Read more about our international distributor information. If you are interested in distributing Motion Pro product in your country, or have other questions, please fill out the information below.

Motion Pro makes more cables, throttles and levers for more applications than any other aftermarket manufacturer. Check out our 3-Step Search By Machine feature on our Home Page for specific information as relates to your motorcycle or ATV. If you are looking for something special for a custom build, we are the leaders in custom built cables for virtually any application.

FOR CUSTOM CABLE INQUIRES

INCLUDE: Year, Make, Model, and other details that will help us assist you better.

Have a question about a special tool application? Be sure to Check out our Search By Machine option on our homepage for specific information as relates to your motorcycle, ATV or UTV. If you need further information or have a question about something not listed on any of our pages, fill out the information below and send it in to the tool experts at Motion Pro!

If you have a question or concern about an order that was already placed directly through the Motion Pro website please include your order number below with any other details you would like to include about the order. 

Thank you for choosing Motion Pro.

New, unused items in their original packaging may be returned within 30 days of delivery for a full refund, excluding shipping costs. To get started with a Return, you will need an RGA number before you can return your package. You can obtain an RGA # by calling 650-594-9600 or by filling out our Return Form. Please note, Motion Pro can only accept returns for direct sales. If you purchase through a third-party vendor, you will need to contact that vendor for the return.

All items accepted for return will be credited to the original credit card used for purchasing the order. Returns are credited to the purchasing credit card within 5 to 10 days after the returned item has been received. The refund will be for the full value of the items returned, unless otherwise noted. Shipping fees will not be refunded to your credit card.

Custom cables are ineligible for returns or exchanges.

Motion Pro supports amateur and professional racers in several disciplines including Motocross, Supercross, Off-Road, RoadRace, Flat Track, ATV, UTV and Snowmobiles. The best way to apply for race support is to apply directly on our website. Visit our Race Support page and apply today or email racesupport@motionpro.com.

Motion Pro distributes its products through major powersports distributors like Parts Unlimited, Tucker Rocky, Western Powersports, Automatic Distributing and many others. This should be the main source for motorcycle and ATV dealers in the USA. However, Motion Pro is always happy to help dealers directly for parts that may be harder to find through some distributors, or assist dealers with custom cables for their customers. Qualified powersports dealers can start an application for a dealer account. For other dealer inquiries, please use the contact form below.

Have a question about a special tool application? Check out our 3-Step Search By Machine feature on our Home Page for specific information as relates to your motorcycle or ATV.. If you need further information or have a question about something not listed on any of our pages, fill out the information below and send it in to the tool experts at Motion Pro!

Lifetime Limited Warranty:

Motion Pro products with a lifetime warranty are guaranteed against defects in materials or workmanship only and this guarantee is limited to repair or replacement of the product only and to the original purchaser only. Customers located in the USA may call Motion Pro warranty department at 650-594-9600 to get an RGA number before returning product. In the USA, send product back to Motion Pro Warranty Department, 3171 Swetzer Rd, Loomis, CA 95650 for inspection with RGA number clearly noted on outside of box or in letter inside box. Include note with product clearly stating claimed defect, proof of purchase, and your contact information. Motion Pro reserves the right to inspect and determine if a product is defective and that product was not subject to misuse. Consumers outside of the USA must contact the store where they purchased the product from to obtain warranty return and service directions for their country and location.  Above is the customer’s exclusive remedy. The above is expressly in lieu of all other warranties express or implied and of all other obligations or liabilities. In no event shall Motion Pro, Inc. be liable for any incidental or consequential damages arising from the breach of any warranties, improper use, the failure to deliver, delay in delivery, delivery of non conforming parts or any other breach of contract or duty.

One Year Limited Warranty:

Motion Pro products with a one year limited warranty are guaranteed against defects in materials or workmanship only for one year from the date of purchase and this guarantee is limited to repair or replacement of the product only and to the original purchaser only. Call Motion Pro warranty department at 650-594-9600 to get an RGA number before returning product. Send product back to Motion Pro Warranty Department, 3171 Swetzer Rd, Loomis, CA 95650 for inspection with RGA number clearly noted on outside of box or in letter inside box. Include note with product clearly stating claimed defect, proof of purchase, and your contact information. Motion Pro reserves the right to inspect and determine if a product is defective and that product was not subject to misuse. Consumers outside of the USA must contact the store where they purchased the product from to obtain warranty return and service directions for their country and location.  Above is the customer’s exclusive remedy. The above is expressly in lieu of all other warranties express or implied and of all other obligations or liabilities. In no event shall Motion Pro, Inc. be liable for any incidental or consequential damages arising from the breach of any warranties, improper use, the failure to deliver, delay in delivery, delivery of non-conforming parts or any other breach of contract or duty.